Executive Command Centre
One landing view for CX score, sentiment, outlet ranking, live alerts and AI recommendations — filtered by region, outlet or period.
Enterprise CX intelligence
Every customer conversation, turned into operational intelligence.
AegisIQ CX™ listens across your retail estate — stores, branches, counters and service desks — and converts front-line interactions into sentiment, risk and revenue signals your executives and store teams can act on today.
ISO 27001 aligned · Row-level tenant isolation · SAML / OIDC single sign-on
5,000+
conversations analysed per estate week
6
languages understood out of the box
<2 min
median time to alert the right owner
100%
actions captured in the audit trail
One platform, six connected modules
Each module works on its own and gets sharper together — the same conversations power executive reporting, alerting and infrastructure health.
ConversationIQ™
Every customer interaction transcribed, translated, scored and searchable, with review queues, SLA policies and redaction controls.
Aegis Copilot™
Ask questions in plain language or by voice: “show me yesterday's complaints in Dubai Mall” returns a structured, auditable answer.
Live Monitor & Alert Centre
Real-time alerts with SLA timers, automatic escalation to backup owners, one-click conversation replay and MTTA/MTTR analytics.
Infrastructure Management
Cameras, AI edge gateways, speech engines, audio pipelines, network and storage health — managed like an IoT estate.
Multi-tenant governance
Row-level tenant isolation, role templates, SSO claim mapping, branding controls and a complete audit trail.
Why retail teams choose AegisIQ CX™
Hours back every week
No more spot-checking recordings or chasing store managers for context. Issues surface themselves, ranked by impact.
Revenue you were losing quietly
Upsell misses, stock-out complaints and queue frustration are detected across every outlet, not just the ones head office visits.
Every language, one picture
English, Arabic, French, Spanish, Hindi and Mandarin conversations are analysed together, so nothing is lost in translation.
Decisions, not dashboards
AI summaries and recommendations tell you what changed, why it changed, and the next best action for each outlet.
How it simplifies the day-to-day
01
Connect what you already have
Existing CCTV audio, cameras and edge devices from Hikvision, Axis, Bosch, Hanwha and others onboard through a guided wizard.
02
AI does the listening
Speech, diarisation, translation, sentiment and keyword engines process interactions continuously at the edge and in the cloud.
03
Your team acts
Alerts route to the right owner with SLA timers, executives get scheduled reports, and every action is logged for compliance.
Cut complaint response time from days to minutes
Rank every outlet on a comparable CX score
Prove service standards with evidence, not opinion
Give regional managers a single weekly briefing
Meet audit and privacy requirements with redaction
Scale from 5 stores to 500 without new headcount
Ready to hear what your customers are actually saying?
Sign in with your corporate account, Google Workspace or your company's SAML / OIDC identity provider.
Enter the console